Pawvren | Terms of Service
Last updated: 24 October 2026. This page explains terms of service for purchases of indoor pet houses and related indoor pet products from Pawvren.
Business and scope
These terms apply to your use of the Pawvren online store and purchases of indoor pet houses and related indoor pet products. The contact details below identify the business information supplied for the store. Please read these terms with our product listings and the Shipping, Payment, Return & Refund and Privacy Policies before ordering. You should be an adult able to enter a purchase contract or have appropriate permission and lawful authority. Do not use another person’s identity or payment method without authorisation.
Product information and suitability
Review the product’s stated materials, dimensions, entrance size, contents and assembly requirements before purchasing. Photographs can differ slightly in colour because of lighting and screen settings, and natural materials can show variation. This does not excuse goods that materially fail to match their description. Choose a product suitable for your pet’s size and behaviour, allow adequate ventilation and use indoor products in a dry, stable location. Follow supplied instructions and inspect fittings and components. We make no general veterinary or medical-treatment claims for pet houses.
Placing an order
Check the selected item, quantity, delivery address and checkout total before submitting payment. An acknowledgement confirms that order information has been received; acceptance and fulfilment remain subject to availability and successful payment. We will communicate if an order cannot be fulfilled and return any amount due. We do not reserve an unrestricted right to cancel an accepted order without consequence. If a material pricing or listing error is identified, we will explain it and offer an appropriate choice rather than charging an additional amount without your permission.
Prices, payment and charges
Store transactions are in GBP. Payment methods are Mastercard, Visa, American Express, UnionPay and Google Pay where available at checkout. Standard UK shipping is £19 per order. Relevant taxes, discounts and charges are shown before payment, and we apply no hidden handling or administration fees. You authorise the payment you approve through checkout, subject to your provider’s security checks. Fees imposed independently by your bank are governed by that provider. More information about declined payments and refunds appears in our Payment Policy.
Delivery and customer information
The order cut-off is 5:00 PM GMT (UTC+0), Monday to Friday. Estimated processing is 1–2 business days and estimated transit is 4–5 business days, for an estimated total of 5–7 business days. Business days exclude weekends and UK bank holidays. Delivery is to accepted UK addresses. You must give accurate address and contact information and tell us promptly about errors. We will explain any actual redelivery cost caused by an incorrect customer-supplied address before agreement. Our legal responsibility for delivery and our own errors remains unchanged.
Cancellations, returns and refunds
We offer a 60-calendar-day voluntary return window from delivery, subject to the full Return & Refund Policy. For unwanted goods, customers arrange and pay for return labels and shipping; there is no restocking fee. We do not offer voluntary exchanges. Reasonable return costs for faulty or incorrectly supplied goods are covered where required by law, and statutory repair or replacement remedies remain available. Our general voluntary refund window is up to 15 calendar days after receipt and assessment, but shorter statutory deadlines, including applicable 14-day requirements, always take priority.
Website use and intellectual property
Use the website lawfully and do not attempt unauthorised access, introduce malicious software, interfere with checkout or misuse another customer’s data. Website text, branding and imagery may be protected by intellectual property rights held by their respective owners. Purchasing an item does not grant ownership of website content or trade marks. You may keep copies of order information for your own records. If you report an alleged rights infringement or technical issue, provide enough information for us to identify and review the concern without exposing confidential credentials.
Liability and consumer protections
Nothing in these terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or anything else that cannot lawfully be excluded. We remain responsible for foreseeable loss caused by a breach of our contract or failure to use reasonable care, subject to applicable law. We do not transfer all product or delivery risks to you through a blanket disclaimer. You are responsible for following reasonable instructions and avoiding misuse. These terms do not restrict statutory rights to receive goods of satisfactory quality, fit for purpose and as described.
Disputes, governing law and updates
Contact us with an order reference and explanation if you want to raise a complaint. We will review the matter without preventing you from using any legal remedy. These terms are governed by the law of England and Wales, while consumers elsewhere in the UK retain mandatory local protections and rights to use courts available to them. Changes to these terms apply prospectively and do not retrospectively remove rights under existing purchases. If a provision is unenforceable, the remaining lawful provisions continue to apply.
Clear information before you order
Please read the relevant product description, dimensions, materials, included components and care guidance before placing an order. Indoor pet houses should be selected for the individual animal and the space available in your home. Product photographs illustrate appearance; lighting, screen settings and natural material variation can affect how colours look. Accessories shown for styling are not included unless the product description specifically says that they are. If an important detail is unclear, contact us before purchasing rather than relying on an assumption.
Your order and our support
Keep your confirmation email and order number so that we can identify your purchase when you contact us. Include the email address used at checkout and a short explanation of your question. For a product issue, photographs of the item and packaging may help us understand what happened, but evidence requests do not remove your statutory rights. Never email full card numbers, card security codes, account passwords or one-time payment codes. Messages received outside business hours are handled during our next working period.
Related information and your rights
Read our Shipping Policy, Payment Policy, Return & Refund Policy, Privacy Policy and Terms of Service together for the complete shopping information. Our voluntary services and return arrangements operate alongside mandatory UK consumer rights. Nothing on this page excludes rights that cannot legally be limited. If an individual statement conflicts with applicable consumer law, the legal protection takes priority. Policy updates apply prospectively and do not remove rights attached to an order already placed. Contact us if you need a copy or clarification of information relevant to your purchase.
Contact Pawvren
Email: support@Pawvren.store
Telephone: +44 7700 900123
Business address: 50 George Street, Lozells, Birmingham, West Midlands, B19 1NX, United Kingdom
Business hours: Monday to Friday, 09:00 AM–5:00 PM (GMT, UTC+0). Closed weekends and UK bank holidays.