Pawvren | Shipping Policy
Last updated: 24 October 2026. This page explains shipping policy for purchases of indoor pet houses and related indoor pet products from Pawvren.
Delivery area and order charges
Pawvren offers the delivery terms on this page for United Kingdom addresses accepted at checkout. Standard shipping is charged at a flat rate of £19 per order, rather than per individual item. The charge is shown before payment. We do not add hidden packaging, handling or administration fees. If checkout cannot accept your location, contact us before placing an order. This policy does not promise overseas shipping, and an international address should not be substituted with inaccurate UK address information.
Order cut-off and business days
Our order cut-off is 5:00 PM GMT (UTC+0), Monday to Friday. Orders submitted after 5:00 PM, at weekends or on UK bank holidays begin processing on the next business day. All processing and delivery estimates on this page use business days, meaning Monday to Friday excluding UK bank holidays. GMT is a fixed UTC+0 reference; during British Summer Time it is one hour behind the local UK clock. The stated GMT cut-off remains the reference for this policy.
Processing: 1–2 business days
Processing normally takes 1–2 business days once the order and payment have been successfully received. During processing, the order is reviewed and prepared for dispatch. The processing period is separate from the carrier’s transit period. An order confirmation means we have received your order details; it does not itself mean that the parcel has been dispatched. If an availability or order-verification issue affects preparation, we will contact you using the details supplied at checkout and explain the available options.
Transit: 4–5 business days
After dispatch, transit normally takes 4–5 business days. Combining processing and transit gives an estimated total delivery period of 5–7 business days. These are estimated timeframes, not a guaranteed appointment or next-day service. Deliveries can be affected by weather, local carrier capacity, public holidays and disruption. Any tracking or dispatch information made available for your order should be read alongside carrier updates. Contact us if the expected period has passed so that we can investigate.
Accurate delivery details
Customers are responsible for entering a complete and correct recipient name, house or flat number, street, postcode and other necessary delivery information. Please review these details before payment. Email us immediately if you discover an error. We will try to help before dispatch, but cannot guarantee that an address can be changed once preparation or carrier handling has begun. Where an incorrect customer-supplied address causes an actual redelivery cost, we will explain that cost and obtain agreement before arranging a paid reshipment.
Missed deliveries, loss and damage
Follow genuine carrier instructions for rearranging a missed delivery and check whether someone at the address accepted the parcel. If tracking says delivered but you cannot locate it, contact us promptly with the order number and relevant information. We will investigate with the carrier. Where we arrange delivery, goods remain our responsibility until delivered to you or a person you nominate, subject to applicable law. Damage, loss or a delivery error caused by us is not treated as a customer address error.
Delays, cancellations and split parcels
If a material delay occurs, contact us to discuss the order status and the remedies available. Nothing in these estimates removes legal delivery deadlines or cancellation rights. We will not impose a hidden fee for a delay. If an order is sent in more than one parcel, the stated flat shipping charge still applies to the order rather than creating an undisclosed extra dispatch fee. If you want to cancel before dispatch, contact us immediately; after dispatch, the relevant cancellation and return rights apply.
Returns are a separate shipment
The £19 delivery charge is for the outward order. Change-of-mind return labels and shipping are arranged and paid by the customer, with no restocking fee. Reasonable return costs for goods that are faulty, wrong or not as described are covered by Pawvren where required by law. Standard outward delivery is refunded when legally required, including an eligible statutory cancellation of the full order. Please read the Return & Refund Policy for eligibility, timing and the correct returns procedure.
Clear information before you order
Please read the relevant product description, dimensions, materials, included components and care guidance before placing an order. Indoor pet houses should be selected for the individual animal and the space available in your home. Product photographs illustrate appearance; lighting, screen settings and natural material variation can affect how colours look. Accessories shown for styling are not included unless the product description specifically says that they are. If an important detail is unclear, contact us before purchasing rather than relying on an assumption.
Your order and our support
Keep your confirmation email and order number so that we can identify your purchase when you contact us. Include the email address used at checkout and a short explanation of your question. For a product issue, photographs of the item and packaging may help us understand what happened, but evidence requests do not remove your statutory rights. Never email full card numbers, card security codes, account passwords or one-time payment codes. Messages received outside business hours are handled during our next working period.
Related information and your rights
Read our Shipping Policy, Payment Policy, Return & Refund Policy, Privacy Policy and Terms of Service together for the complete shopping information. Our voluntary services and return arrangements operate alongside mandatory UK consumer rights. Nothing on this page excludes rights that cannot legally be limited. If an individual statement conflicts with applicable consumer law, the legal protection takes priority. Policy updates apply prospectively and do not remove rights attached to an order already placed. Contact us if you need a copy or clarification of information relevant to your purchase.
Contact Pawvren
Email: support@Pawvren.store
Telephone: +44 7700 900123
Business address: 50 George Street, Lozells, Birmingham, West Midlands, B19 1NX, United Kingdom
Business hours: Monday to Friday, 09:00 AM–5:00 PM (GMT, UTC+0). Closed weekends and UK bank holidays.