Pawvren | Payment Policy
Last updated: 24 October 2026. This page explains payment policy for purchases of indoor pet houses and related indoor pet products from Pawvren.
Currency and accepted methods
Pawvren displays and processes store prices in pounds sterling (GBP). We accept Mastercard, Visa, American Express, UnionPay and Google Pay where these methods are available for your particular checkout, device and transaction. Available payment options are displayed at checkout. A wallet may require a compatible device, supported card and existing wallet setup. If a listed method does not appear for your transaction, contact us or choose an available option rather than sending card information through an email or message.
Prices and the final total
The product price, quantity, any applicable discount, delivery charge and any applicable taxes are shown during checkout before you confirm the purchase. Standard UK delivery is £19 per order. We do not add hidden handling, packaging or administration fees after you place an order. Review the total and delivery details carefully before approving payment. Any optional service or additional payment would require your agreement. Your bank may apply its own currency-conversion or account fees, which are separate from Pawvren’s charges.
Submitting a payment
Enter accurate billing and payment information using the checkout fields. Your billing address should match the information held by the payment provider where required. Your bank or card issuer may ask for authentication, such as confirmation in its app. Complete these checks only through the genuine checkout or your provider’s trusted channel. Successful submission is followed by order confirmation. If you are unsure whether an order was completed, check your email and account activity or contact us before attempting repeated payments.
Authorisation, pending amounts and declines
A payment provider may temporarily reserve an amount while a transaction is authorised. A pending entry does not always mean a completed charge. If payment is declined or interrupted, check card validity, available funds, billing details and any issuer authentication request. Your provider decides many decline reasons and may be best placed to explain them. We do not guarantee that a declined transaction can be manually approved. If your account shows multiple entries for one intended order, send us the order reference and a redacted description of the issue.
Security and sensitive information
Use the store checkout to provide payment details. Do not email full card numbers, security codes, passwords, one-time passcodes or screenshots containing unmasked financial credentials. Pawvren support does not need these details to answer an order question. Payment information is handled through the payment services used for the checkout. We do not promise absolute protection against every security risk. If you believe a message claiming to be from us is suspicious, contact the support address shown on our website using a fresh message.
Order checks and changes
Orders may require proportionate checks where payment or order details appear inconsistent. We may contact you using the details supplied at checkout, but we will not ask you to bypass your provider’s security safeguards. If we cannot fulfil an order, we will contact you about the available options and refund any payment due. Price corrections or product changes do not authorise us to charge an extra amount without consent. Contact us promptly if you need to correct an order before it is dispatched.
Refunds and payment disputes
Approved refunds are normally issued to the original payment method. Our general voluntary processing window is up to 15 calendar days after a return is received and assessed, with any shorter legal deadline taking priority, including applicable 14-day statutory refunds. The Return & Refund Policy explains eligibility and outward delivery refunds. Issuer processing can affect when a credit becomes visible. Contact us if a refund is missing after the stated period and provide the order reference. You retain any rights to raise a genuine dispute with your payment provider.
No hidden charges or payment shortcuts
We do not impose an undisclosed restocking fee, return administration fee or automatic charge for asking for support. Customers pay their own return shipping for unwanted goods under the conditions stated in our return policy, while statutory exceptions apply to faulty or incorrect goods. We do not ask you to send money to an unlisted personal account to release an existing order. If an actual customer-address error requires paid redelivery, the charge will be explained and agreed before a new payment is requested.
Clear information before you order
Please read the relevant product description, dimensions, materials, included components and care guidance before placing an order. Indoor pet houses should be selected for the individual animal and the space available in your home. Product photographs illustrate appearance; lighting, screen settings and natural material variation can affect how colours look. Accessories shown for styling are not included unless the product description specifically says that they are. If an important detail is unclear, contact us before purchasing rather than relying on an assumption.
Your order and our support
Keep your confirmation email and order number so that we can identify your purchase when you contact us. Include the email address used at checkout and a short explanation of your question. For a product issue, photographs of the item and packaging may help us understand what happened, but evidence requests do not remove your statutory rights. Never email full card numbers, card security codes, account passwords or one-time payment codes. Messages received outside business hours are handled during our next working period.
Related information and your rights
Read our Shipping Policy, Payment Policy, Return & Refund Policy, Privacy Policy and Terms of Service together for the complete shopping information. Our voluntary services and return arrangements operate alongside mandatory UK consumer rights. Nothing on this page excludes rights that cannot legally be limited. If an individual statement conflicts with applicable consumer law, the legal protection takes priority. Policy updates apply prospectively and do not remove rights attached to an order already placed. Contact us if you need a copy or clarification of information relevant to your purchase.
Contact Pawvren
Email: support@Pawvren.store
Telephone: +44 7700 900123
Business address: 50 George Street, Lozells, Birmingham, West Midlands, B19 1NX, United Kingdom
Business hours: Monday to Friday, 09:00 AM–5:00 PM (GMT, UTC+0). Closed weekends and UK bank holidays.