PAWVREN · INDOOR PET LIVING
Helpful answers, all in one place.
Thoughtful spaces for pets. Clear information for you.
Last updated: 24 October 2026. This page explains faqs for purchases of indoor pet houses and related indoor pet products from Pawvren.
What does Pawvren sell?
Pawvren sells indoor pet houses and related indoor pet products. Check each product page for its exact dimensions, materials, included parts and assembly information. A photograph may contain props that are not part of the order. Products are intended for indoor use unless the listing expressly confirms another use. We do not guarantee suitability for every animal. Always compare your pet’s size and habits with the entrance and interior measurements rather than selecting a house solely from its appearance.
Where do you deliver and how much is shipping?
Our stated delivery service is for United Kingdom addresses accepted at checkout. Standard shipping costs a flat £19 per order. We do not add hidden handling or administration fees. Any applicable tax and the full amount payable are shown before you confirm payment. If your address is not accepted, contact us before ordering; do not enter a different address simply to complete checkout. We do not promise international delivery under the UK shipping terms.
How long will my order take?
Processing normally takes 1–2 business days. Delivery transit normally takes another 4–5 business days after dispatch, for an estimated total of 5–7 business days. The cut-off time is 5:00 PM GMT (UTC+0), Monday to Friday. Business days exclude weekends and UK bank holidays. Orders received after the cut-off begin processing on the next business day. These estimates may be affected by carrier disruption or other delays; contact us if your expected delivery period has passed.
Which payment methods can I use?
We accept Mastercard, Visa, American Express, UnionPay and Google Pay where offered for your device and transaction at checkout. Prices are in GBP. Your payment provider may require authentication or decline a transaction for its own reasons. If payment fails, verify your billing information and contact your provider if needed. Do not repeatedly submit a payment without checking whether an order confirmation was issued. We never need your full card number or security code by email.
Can I change an address or cancel an order?
Contact us as soon as possible with your order number and requested correction or cancellation. We will check whether the order can still be changed before dispatch. Customers are responsible for providing complete and accurate address details. Any actual redelivery cost caused by an incorrect customer-supplied address will be explained before a further payment is requested. There is no automatic penalty or undisclosed charge, and this does not remove your statutory cancellation rights or our responsibility for our own errors.
What is the return period and who pays postage?
Our voluntary return window is 60 calendar days after delivery. For an unwanted item, contact us for instructions and return it complete, unused and in a resaleable condition under the extended voluntary policy. Customers arrange their own label and pay return shipping for change-of-mind returns. There is no restocking fee. Where an item is faulty, incorrectly supplied or not as described, statutory protections apply and we cover reasonable return costs where legally required. Read the full Return & Refund Policy before posting.
When will I receive my refund and do you exchange?
Our general refund handling window is up to 15 calendar days after the returned item is received and assessed. Where a statutory deadline is shorter, we comply with that deadline, including the applicable 14-day refund requirements. We refund to the original payment method unless another lawful arrangement is agreed. Banks may take additional time to display the credit. We do not offer voluntary exchanges; return an eligible unwanted item and place a separate order if desired. Legal repair or replacement rights remain unaffected.
How should I introduce and care for a pet house?
Place the house on a level indoor surface and follow its assembly and cleaning instructions. Check fittings and components before use, and remove loose packaging or small parts from your pet’s reach. Allow your animal to explore voluntarily; never force it into an enclosed space. Inspect the house regularly for damage or chew marks and stop using it if it becomes unsafe. Do not assume that any finish tolerates strong cleaners or soaking. Ask us if the listing does not specify suitable care.
Clear information before you order
Please read the relevant product description, dimensions, materials, included components and care guidance before placing an order. Indoor pet houses should be selected for the individual animal and the space available in your home. Product photographs illustrate appearance; lighting, screen settings and natural material variation can affect how colours look. Accessories shown for styling are not included unless the product description specifically says that they are. If an important detail is unclear, contact us before purchasing rather than relying on an assumption.
Your order and our support
Keep your confirmation email and order number so that we can identify your purchase when you contact us. Include the email address used at checkout and a short explanation of your question. For a product issue, photographs of the item and packaging may help us understand what happened, but evidence requests do not remove your statutory rights. Never email full card numbers, card security codes, account passwords or one-time payment codes. Messages received outside business hours are handled during our next working period.
Related information and your rights
Read our Shipping Policy, Payment Policy, Return & Refund Policy, Privacy Policy and Terms of Service together for the complete shopping information. Our voluntary services and return arrangements operate alongside mandatory UK consumer rights. Nothing on this page excludes rights that cannot legally be limited. If an individual statement conflicts with applicable consumer law, the legal protection takes priority. Policy updates apply prospectively and do not remove rights attached to an order already placed. Contact us if you need a copy or clarification of information relevant to your purchase.
Contact Pawvren
Email: support@Pawvren.store
Telephone: +44 7700 900123
Business address: 50 George Street, Lozells, Birmingham, West Midlands, B19 1NX, United Kingdom
Business hours: Monday to Friday, 09:00 AM–5:00 PM (GMT, UTC+0). Closed weekends and UK bank holidays.