Pawvren | Privacy Policy
Last updated: 24 October 2026. This page explains privacy policy for purchases of indoor pet houses and related indoor pet products from Pawvren.
Who this policy concerns
Pawvren is responsible for the personal information it determines how to use when operating this store and responding to customers. This policy explains the information involved in browsing, purchases, support and related services. It applies alongside the privacy information provided by Shopify and the payment or delivery services you use. Those organisations may also act independently for some processing under their own notices. Contact us using the details below if you want to understand how information connected to your order is handled.
Information we receive
Information may include your name, email address, telephone number, billing and delivery address, order contents, order history and correspondence. If you create or use an account, account-related information may also be involved. Technical information such as IP address, browser type, device information and website interactions may be generated when you use the store. Payment services handle the credentials required to process transactions; we may receive payment status and limited transaction information. Do not provide sensitive personal information or animal-owner medical details that are unnecessary for an enquiry.
Purposes and lawful bases
We use relevant information to receive orders, process payments, deliver products, communicate about purchases, manage returns and respond to enquiries. These activities generally rely on taking steps to enter or perform a contract. We may retain records to meet legal duties, including accounting requirements. Proportionate fraud prevention, security, service administration and resolving disputes may rely on legitimate interests, balanced against your rights. Where consent is required, including for certain cookies or marketing, the relevant activity should depend on that consent and it can be withdrawn.
Sharing with service providers
Relevant information may be shared with Shopify as the commerce platform, payment providers, delivery services and other providers needed to operate the store or handle a customer request. We may disclose information to professional advisers or authorities where necessary for a legal obligation, a genuine dispute or the protection of lawful rights. We do not authorise unrestricted use of your information merely because a provider assists us. The information shared should be appropriate to the task, such as a delivery address for a carrier rather than unrelated correspondence.
Cookies, analytics and marketing choices
The store may use cookies and similar technologies for essential functions such as carts, checkout and security. Analytics or advertising technologies, if used, can involve additional information and consent requirements. Where legally required, non-essential technologies must wait for your consent. You can use available cookie controls and browser settings to manage choices, although blocking essential storage may affect store functions. This notice does not itself assert that every analytics or advertising tool is installed. Marketing messages, where sent lawfully, include an opt-out; necessary order emails are not marketing.
Retention, security and overseas processing
We keep information only as long as reasonably needed for the purpose, applicable recordkeeping duties and resolving disputes. Actual retention depends on the record type and legal requirement; we do not promise immediate deletion of an invoice that must legally be retained. We use reasonable administrative and technical safeguards but cannot guarantee absolute security. Providers may process information outside the United Kingdom. Where applicable, overseas transfers must use legally recognised safeguards or another permitted basis. Contact us for information about a transfer relevant to your personal data.
Your data protection rights
Depending on the circumstances, you may request access to your information, correction, deletion, restriction, portability or object to processing, including relevant direct marketing. If processing relies on consent, you can withdraw consent without affecting earlier lawful processing. Rights may have exceptions, such as information needed to comply with a legal duty or defend a claim. We may ask for proportionate identity verification and normally respond within one month, subject to lawful extensions. Requests are generally free unless the law permits a charge or refusal.
Complaints, children and policy changes
Contact us first if you have a concern so that we can review it. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint. The store is intended for adult purchasers and is not directed at children; contact us if you believe a child has supplied personal information improperly. External websites have their own privacy practices. We may update this notice when practices or requirements change, showing the new update date and giving further notice where legally required.
Clear information before you order
Please read the relevant product description, dimensions, materials, included components and care guidance before placing an order. Indoor pet houses should be selected for the individual animal and the space available in your home. Product photographs illustrate appearance; lighting, screen settings and natural material variation can affect how colours look. Accessories shown for styling are not included unless the product description specifically says that they are. If an important detail is unclear, contact us before purchasing rather than relying on an assumption.
Your order and our support
Keep your confirmation email and order number so that we can identify your purchase when you contact us. Include the email address used at checkout and a short explanation of your question. For a product issue, photographs of the item and packaging may help us understand what happened, but evidence requests do not remove your statutory rights. Never email full card numbers, card security codes, account passwords or one-time payment codes. Messages received outside business hours are handled during our next working period.
Related information and your rights
Read our Shipping Policy, Payment Policy, Return & Refund Policy, Privacy Policy and Terms of Service together for the complete shopping information. Our voluntary services and return arrangements operate alongside mandatory UK consumer rights. Nothing on this page excludes rights that cannot legally be limited. If an individual statement conflicts with applicable consumer law, the legal protection takes priority. Policy updates apply prospectively and do not remove rights attached to an order already placed. Contact us if you need a copy or clarification of information relevant to your purchase.
Contact Pawvren
Email: support@Pawvren.store
Telephone: +44 7700 900123
Business address: 50 George Street, Lozells, Birmingham, West Midlands, B19 1NX, United Kingdom
Business hours: Monday to Friday, 09:00 AM–5:00 PM (GMT, UTC+0). Closed weekends and UK bank holidays.